Privacy Policy - SDP Ayurveda MR App

Introduction

Welcome to the SDP Ayurveda MR (Medical Representative) App ("the App," "our App," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this Privacy Policy carefully.

By using our App, you agree to the collection and use of information in accordance with this policy.

About the App

The SDP Ayurveda MR App is a comprehensive mobile solution designed for Medical Representatives working in the Ayurveda healthcare sector. The app provides tools for:

Visit Tracking: Recording and managing client visits with GPS location tracking
Business Management: Creating and managing business entries, client information, and sales data
Task Management: Receiving and managing assigned tasks and reminders
Performance Analytics: Generating reports and analytics for work performance
Territory Management: Managing assigned regions and areas for sales activities

Information We Collect

1. Personal Information

When you create an account and use our App, we collect the following personal information:

Account Information: Username, password (encrypted), name, and role within the organization
Contact Information: Phone number (optional)
Employment Information: Region assignment, area assignment, regional manager information, and organizational hierarchy
Authentication Data: Login credentials, authentication tokens, and session information

2. Location Data

Our App collects precise location information for business purposes:

GPS Coordinates: Latitude and longitude coordinates with accuracy measurements
Location Timestamps: When and where location data was collected
Visit Locations: Specific locations where you check in/out for work visits
Travel Routes: GPS tracking points during work hours to calculate travel distances
Background Location: Continuous location tracking during active work sessions

Location Data Collection Details:

Location data is collected when you check in to work and continues until you check out
GPS tracking operates in the background to ensure accurate visit records
Location accuracy is optimized for business purposes (typically within 50 meters)
Location data is stored locally on your device and synchronized with our servers

3. Business Data

We collect business-related information to support your work activities:

Client Information: Client names, business types, phone numbers (optional), addresses, and locations
Business Entries: Sales amounts, transaction notes, and business activity records
Visit Records: Check-in/check-out times, visit durations, and location data for each visit
Performance Data: Daily summaries, travel distances, and work analytics

4. Device and Technical Information

To ensure proper app functionality, we collect:

Device Information: Device model, operating system version, and device identifiers
App Usage Data: Feature usage patterns, error logs, and performance metrics
Network Information: Connection status and network quality for data synchronization
Battery Usage: Battery consumption estimates for background services

5. Background Service Data

Our App operates several background services that collect data:

Location Tracking: Continuous GPS tracking during work sessions
Data Synchronization: Automatic syncing of data when internet connection is available
Task Notifications: Background checking for new task assignments and reminders
Performance Monitoring: Battery usage and app performance metrics

How We Use Your Information

Primary Business Purposes

We use your information for the following legitimate business purposes:

1. Work Management:

Tracking your work visits and activities
Calculating travel distances and time
Managing assigned territories and clients

2. Performance Analytics:

Generating daily and periodic work reports
Analyzing visit patterns and productivity metrics
Providing insights for work optimization

3. Task and Communication Management:

Delivering task assignments and reminders
Sending important work-related notifications
Facilitating communication with supervisors

4. Data Synchronization:

Ensuring data consistency across devices
Providing offline functionality with online synchronization
Maintaining backup copies of your work data

Technical Operations

1. App Functionality:

Providing location-based services
Managing user authentication and sessions
Optimizing app performance and battery usage

2. Data Security:

Implementing security measures to protect your data
Monitoring for unauthorized access or suspicious activity
Maintaining data integrity and backup systems

Data Storage and Security

Local Storage

SQLite Database: Business data, client information, and visit records are stored locally on your device
Secure Storage: Authentication tokens and sensitive data are stored using encrypted storage
Offline Capability: Data is cached locally to ensure functionality without internet connection

Cloud Storage

Server Synchronization: Your data is synchronized with our secure servers
Backup Systems: Regular backups are maintained to prevent data loss
Data Retention: Business data is retained as required for operational and legal purposes

Security Measures

Encryption: All data transmission uses HTTPS encryption
Authentication: Secure token-based authentication system
Access Controls: Role-based access controls limit data access to authorized personnel
Regular Updates: Security measures are regularly updated and monitored

Data Sharing and Disclosure

Internal Sharing

Your data may be shared with:

Supervisors and Regional Managers: For performance monitoring and task assignment
Administrative Staff: For system management and support purposes
IT Personnel: For technical support and system maintenance (with appropriate access controls)

Third-Party Services

We use the following third-party services that may process your data:

1. Google Services:

Google ML Kit Document Scanner: For document scanning functionality
Google Play Services: For location services and device integration

2. Flutter Framework Services:

Flutter Local Notifications: For task reminders and notifications
WorkManager: For background task management
Geolocator: For GPS location services

3. Development and Analytics:

Firebase (if implemented): For crash reporting and analytics
Third-party analytics providers: For app performance monitoring

Legal Requirements

We may disclose your information if required by law or in response to:

Valid legal requests from law enforcement
Court orders or legal processes
Compliance with applicable laws and regulations

Your Rights and Choices

Location Permissions

You can control location data collection through your device settings:

Location Services: Enable/disable location services for the app
Background Location: Control background location tracking
Precise Location: Choose between precise or approximate location

Note: Disabling location services may limit app functionality, including visit tracking and travel distance calculations.

Data Access and Control

You have the right to:

Access Your Data: Request copies of your personal and business data
Data Correction: Request correction of inaccurate information
Data Deletion: Request deletion of your data (subject to legal and business requirements)
Data Portability: Request data in a portable format

Account Management

Account Deactivation: Request deactivation of your account
Password Changes: Update your password through the app settings
Profile Updates: Modify your profile information as needed

Data Retention

Business Data Retention

Active Accounts: Data is retained while your account is active
Inactive Accounts: Data may be retained for up to 3 years after account deactivation
Legal Requirements: Some data may be retained longer for legal compliance
Backup Systems: Backup data is retained according to our backup retention policies

Location Data Retention

Active Tracking: Location data is retained during active work sessions
Historical Data: Location history is retained for performance analysis and reporting
Automated Deletion: Old location data may be automatically deleted after specified periods

Children's Privacy

Our App is designed for business use by Medical Representatives and is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers, including:

Standard contractual clauses
Adequacy decisions by relevant data protection authorities
Other appropriate legal mechanisms

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy in the App
Sending notifications through the App
Updating the "Last Updated" date at the top of this policy

Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

SDP Ayurveda

Email: [email protected]

Phone: +91 7760049794

Address: SDP Remedies & Research Centre, Parladka, Puttur, Dakshina Kannada - 574201

Data Protection Officer

For specific data protection inquiries, you may contact our Data Protection Officer at:

Email: [email protected]

Compliance

This Privacy Policy complies with applicable data protection laws, including:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Local data protection laws in your jurisdiction

Technical Details

App Version

Current version: 1.5.0+9

Data Processing Locations

Primary: Mumbai, India (AWS Mumbai Region)
Backup: Singapore (AWS Singapore Region)

Data Processing Legal Basis

Contractual Necessity: For providing the core MR app services
Legitimate Interest: For business analytics and performance monitoring
Consent: For optional features and enhanced services
Legal Obligation: For compliance with applicable laws and regulations

By using the SDP Ayurveda MR App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.